Shipping

Frequently asked question regarding the shipping of products from Eco-Tech Saunas.

If your product arrives damaged by courier or trucking companies or if you suspect any damage please have the driver make note on the delivery slip and then contact us immediately for further instructions.

Posted 6 years agoby superman

Yes, we recommend that you have someone to help carry in your sauna. All of our saunas are shipped in crates. Once the crate is open you can carry your sauna to its location.

Posted 6 years agoby superman

The trucking company only delivers curbside. Curbside means they will unload it to your driveway. If you don’t have anyone to help you get it into your home we can offer other solutions for your delivery.

Posted 6 years agoby superman

Yes someone has to be there to receive, inspect and sign for the shipment. The trucking company will call the day before delivery and give a time frame when they will be at your home.

Posted 6 years agoby superman

Yes, someone needs to be home to receive, inspect and sign for the package. If no one is available to receive it the courier will leave a call tag you may then make arrangements to pick up at the local depot. If you don’t contact the courier they will then make a maximum of 3 delivery attempts if it is still not received then they will ship it back to the shipper.

Posted 6 years agoby superman

If you order a sauna kit it will be shipped by a transport company. Other items that will be also shipped by a transport company will be Modular, Outdoor and Infrared Saunas, Commercial heaters and Wood burning heaters basically anything over 150 lbs.

Posted 6 years agoby superman

Any products ordered that weigh under 150 lbs will be shipped by a courier service.

Posted 6 years agoby superman